Mar 11

5 Ways To Exceed Customer Expectations

You did it! You got the sale. You have a new customer. You probably feel a great sense of accomplishment, and you should! All that work you have done to demonstrate your ability to deliver that which your new customer needs has paid off. Go grab a drink. Celebrate. But tomorrow, we have to get back to work. Our customer has expectations based on what we have promised. And I hope you are not just..

Mar 09

The Do's & Don'ts of Facebook for Business

Getting started with social media as a small business owner can be daunting; the constant evolution of social networks can make it quite challenging to stay on top of best practices. These are common questions that business owners and marketing managers think about when trying to figure out how to use these popular channels:

Mar 08

The Do's & Don'ts of Twitter for Business


If you want your business to be well-represented on social media (and who doesn't these days?), make it a point of getting a Twitter account set up soon. You'll be able to keep on top of business trends, industry news, and share your own business ideas with the world.  Here's some compelling stats:

  • Over 75% of Twitter users follow small businesses to get product updates (
  • Half of..
Mar 04

How to Write a Cold Calling Script for Software Sales

Writing a cold calling script for software sales is the most agonizing and painful part of your sales job - but it doesn’t have to be.What if you had a system that would ultimately help you sound more professional and confident at all times during the conversation?  I want to give you some tips to writing cold calling scripts that actually work.The key is to think through the entire..

Mar 02

How To Get a 5-Star Rating Every Time!

In a world of likes, stars, and double-taps, there's no shortage of ways for people to share a customer service rating with the world. For better or for worse!

So what are some of the things that you can do to ensure that every customer walks away wanting to give you a great customer service rating? Excellent service, a superior product, and a personalized experience are just some of the ways..